It sounds like it is your insurance company is the one denying the insurance claim. It depends on your state laws but generally you should be able to put the claim through the other person's insurance policy. If the other person was found to be at fault and their insurance company accepted responsibility it is likely that they will pay for your damages. Contact your insurance company and find out why they have denied the claim. Next if you state laws allow contact the other party's insurance and see about filing the claim through them. Go to here if you need information regarding your state's insurance regulations.
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