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Q

How do I fix errors to my claims driving experience record?


A

If you find inaccuracies with your claims history, called the CLUE report, then you can contact the company that generates this report to clear up the errors.

The C.L.U.E. in a CLUE report stands for a Comprehensive Loss Underwriting Exchange. This report is basically a history of loss information provided by LexisNexis Risk Solutions. Previously the report was generated by Choicepoint however this company was acquired by LexisNexis in 2008. It is their registered trademark.

Car insurance companies can search the personal auto CLUE database for an insurance applicant so that a CLUE report is generated for them and then the requesting auto insurance company can use this information in their rating process. You also can request a copy of your claims report. When either you or your automobile insurance company request the CLUE report it will include losses reported to the CLUE database within the last 7 years of the request date.

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LexisNexis Risk Solutions says they will help consumers clarify or amend their CLUE personal auto report if it is needed. This company that holds the claims database and produces the claims reports will have to verify the information you give them with the reporting car insurance company and should then notify you of the results within 30 days on if they agree there is an error to correct or not.

If your CLUE personal auto report contains information you believe needs an explanation, LexisNexis Risk Solutions will add your personal statement to the CLUE report and include it in all future CLUE reports generated. To contact LexisNexis Risk Solutions about your CLUE report, give them information on a certain loss, and try to clear up error on your CLUE report you can call them at 866-718-7684.

You mentioned driving experience record so it would appear you may also be referring to your motor vehicle record (MVR). If you are speaking of both your claims report and your driving record then you would need to not only contact LexisNexis Risk Solutions about the CLUE report but also your state's Department of Motor Vehicles (DMV) about your MVR.

You can contact your state's DMV for a copy of your driving record and if you find errors on it than report them to your Department of Motor Vehicles. DMVs want to maintain the integrity of their driving record databases so if they have inaccurate information they want to be informed so it can be corrected.

Call your states's DMV to find out how to make corrections to your MVR if you have found errors about your driving experience, violations or accidents. Each state has their own procedure for correcting any errors on a MVR. For example in California if your driving record contains incorrect information you need to request a correction by completing a Driver License Record Correction Request if it relates to a traffic violation or conviction. A Traffic Accident Record Correction Request is what you need in CA if you want to correct traffic accident information that is on your MVR that is inaccurate.

If you make corrections to your Clue report and/or motor vehicle record then let your auto insurance company know so they can pull these reports again and obtain accurate information to rate you on for your car insurance premiums.

Even with violations on your driving record at CarInsurance.com we can help you check car insurance prices and find you the best car insurance for your situation.


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