To expedite matters, have the engineer's report faxed directly to you. Get the name of someone at your claim service. Fax the report directly to that person. Verify that person received the fax. Continue to follow-up with the person you sent the fax to for any updates. If you feel the claims service is continuing to delay unnecessarily, call your state's department of insurance (or department of financial services). They may be able to influence the claims service into more expeditious help.

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