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QuestionInsurance Question  My car was recently stolen from a parking lot in Texas. It was recovered after the claim was paid but there doesn't appear to be any physical damage to the car and I want it back. The insurance company has told me the only way to recover it is from an auction and I have to have a dealers license to purchase it. It is still currently at a tow lot. Is there any other way I can go about getting it directly from the insurance company?

AnswerAuto Insurance Answer

It is doubtful there is anyway in which to get your car back from the insurance company at this point. If want to continue to try you can keep going up the chain of supervisors at your insurance company but it is unlikely the answer is going to change.

When you claim was paid out for your stolen vehicle the insurance company gave you a certain amount of money. Now that the vehicle has been recovered the insurance company is selling it at auction to try and recoup some of that settlement money that they paid out.

Though the car might look like it only has physical damage, looks can be deceiving. Thieves are usually not gentle with the car that they have stolen. There might be major mechanical problems under the hood. So if you can talk your insurance company into allowing you to buy the car back, make sure to get it checked out by a mechanic first.

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