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State Auto Selects TeaLeaf to Ensure Optimal Agent Portal Usability and Effectiveness

PRNewswire Car Insurance
Published: Monday, October 02, 2006 

SAN FRANCISCO, Oct. 2 /PRNewswire/ -- TeaLeaf, the leader in Customer Experience Management, today announced that the State Auto Insurance Companies, a leading property and casualty insurance group, are using TeaLeaf CX solutions to diagnose and proactively respond to Web customer experience issues that may arise as agents are transacting on their business-to-business Web portal. By capturing and analyzing each agent's online session interactions on a 24/7 basis, TeaLeaf enables State Auto to effectively detect and diagnose obstacles that can impact agency sales and service.State Auto turned to TeaLeaf to enable efficient and seamless online interactions through superior web visibility.....

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