Record numbers of customers are claiming they have been missold personal payment protection (PPI), the discredited insurance taken out to guarantee instalments for mortgages, loans and credit cards.The number of PPI cases taken on by the Financial Ombudsman Service (FOS) surged by 50 per cent from 1,499 in January to a new high of 2,238 last month, making it the most complained about area of personal finance.The FOS, which released the figure yesterday, expects the number of complaints to rise sharply in coming months once customers have failed to obtain a satisfying solution from their insurer, which they must do before submitting a complaint to the dispute resolution service.....
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