Not at fault -- but you still have to pay
Not all states have appeal boards, but states typically do have specific laws regarding what auto insurance companies can surcharge their insured...Read more >
Penny Gusner has been working in the car insurance business for more than 10 years and answering consumer questions for most of that. She has seen it all, and she researches the routine and the bizarre with equal enthusiasm.
Working with CarInsurance.com from its inception, Penny has become an expert on procedures, rates, policies and claims. She can scare up the details or provide the big picture. Yet Penny, with three very active children and a husband with a zeal for quirky cars, is a consumer of insurance as well.
Experience on both sides of the questions gives her a unique perspective as CarInsurance.com's consumer analyst. She looks forward to helping you solve your car insurance dilemmas.