Is State Farm or Progressive better?
State Farm is one of the most reliable auto insurance companies in the United States. It is committed to providing excellent customer service and has consistently earned high ratings for trustworthiness. Customers report being highly satisfied with the company due to its commitment to quality service and customer satisfaction. With its dedication to providing dependable service and customer experience, State Farm is an ideal choice for auto insurance.
Progressive offers a comprehensive range of options for drivers. With an A+ credit rating from AM Best, customers can trust that Progressive is a reliable insurer. In addition, policyholders can enjoy great customer service, easy renewals and a variety of coverage. With the help of Progressive’s car insurance policies, drivers can get the coverage they need for peace of mind on the road.
Keep reading to see how State Farm compares to Progressive in the top auto insurance companies of 2023 survey.
State Farm Pros
- Low premiums
- High customer satisfaction
- Various policy offerings
- Good discounts
- High renewal rate
How State Farm and Progressive score on customer satisfaction
State Farm and Progressive both had high scores for customer satisfaction at 91% and 85%, respectively.
|Insurance Company||Percent of customers that are satisfied|
Do State Farm and Progressive customers plan to renew?
State Farm customers had a high renewal rate of 93%, but Progressive customers had an even higher rate of 97%. Progressive offers a compelling value proposition for car insurance customers, evidenced by its high renewal rate.
|Insurance Company||Percent of customers who plan to renew with the company|
How State Farm and Progressive score on policy offerings
State Farm and Progressive both offer a variety of policies to meet their customers’ needs. They provide broad coverage that includes liability, collision, comprehensive and uninsured/underinsured motorist coverage. Regarding policy offerings, State Farm and Progressive customers are highly satisfied with the company’s offerings for auto insurance.
|Insurance Company||Percent of customers satisfied with the company’s policy offerings|
Is State Farm or Progressive cheaper?
State Farm’s rates are cheaper than Progressive for teen drivers, young adults and seniors, as well as the national average. Keep reading for a full analysis of the difference in rates between State Farm and Progressive for different driving profiles.
Which is cheaper at various ages?
State Farm is known for offering competitive rates. According to recent data, State Farm’s rates are cheaper than Progressive’s for every age group. This means that regardless of whether you’re a young driver or an experienced driver, State Farm has the right policy to fit your budget.
Which is cheaper with a ticket – State Farm or Progressive?
If you have a speeding ticket, State Farm is a better bet than Progressive. Progressive increases car insurance rates by nearly 41%, on average, after a ticket, whereas State Farm increases rates by around 17%.
State Farm vs. Progressive: AM Best credit rating
AM Best is an independent rating agency of financial strength and claims-paying ability for insurers. State Farm has achieved the highest possible rating from AM Best with an A++. This rating means that State Farm has a superior ability to meet its ongoing insurance obligations. Progressive also has a strong financial stability rating from AM Best with an A+. This rating indicates that Progressive has a very strong ability to meet its insurance obligations.
State Farm vs. Progressive: J.D. Power auto claims satisfaction score
In 2022, J.D. Power’s auto claims satisfaction study found that State Farm received an impressive score of 882 out of 1000, 13 points above the industry average of 873. Progressive earned a respectable 861 points, below the industry average.
FAQ: State Farm vs. Progressive
Can I buy State Farm car insurance online?
You can get a quote online to purchase a policy.
Can I buy Progressive car insurance online?
Progressive customers can buy car insurance instantly online by getting a quote.
Who should get State Farm car insurance?
State Farm offers a wide range of products and services, as well as many discounts and loyalty programs to help customers save money. The company also offers a comprehensive customer service experience, with agents available to answer questions and provide support. In addition, State Farm’s website and mobile app make it easy to manage your policy and access roadside assistance or make a payment at any time.
Who should get Progressive car insurance?
Progressive offers the “Name Your Price” tool and makes it easy for customers to manage their policies with online and mobile access, as well as 24/7 customer service. Progressive has a high renewal rate based on Insure.com’s 2023 Best Car Insurance Companies survey.
What other types of insurance does State Farm offer?
State Farm also offers these insurance products:
- Umbrella liability
- Personal property & articles
- Manufactured home
- Farm and ranch
- Small business
- Long-term care
What other types of insurance does Progressive offer?
Progressive also offers these insurance products:
- Mobile home
- Umbrella liability
Resources & Methodology
J.D. Power. “Insurers Struggle to Manage Expectations in Auto Claims Process as Repair Times Increase, J.D. Power Finds.” Accessed March 2023.
Insure.com, which is CarInsurance.com’s sister site in the fall of 2022 surveyed more than 1,500 insurance consumers (1,080 people with auto insurance). Online market research company Slice MR conducted the survey.
Respondents were asked to name their auto insurer and grade it in the following categories – customer satisfaction, ease of service and policy offerings. The percentage of respondents who said they were satisfied or very satisfied with their insurer is presented in the results.
Respondents ranked their insurer’s top three attributes out of more than a dozen presented – including claims satisfaction, digital experience, discounts, military discounts, best for young drivers and teens, best for college students, best for senior drivers, best for drivers with a ticket, best for high-risk drivers and best for auto/home bundling.
For a number one choice, five points were given; for a second choice, three points; and for a third choice, a single point. The total points for each choice – first, second and third – were then divided by the number of each company’s customers who responded to that survey question to create a percentage. Those percentages are presented in the results as survey scores.
Respondents were then asked if they would recommend their auto insurer to someone else and whether they would renew with their company. The percentage who said yes is presented in the results.
Finally, respondents were given the statement “I trust my insurance company” and asked if they strongly agreed, agreed, disagreed or strongly disagreed with it. The percentage of those who said they agreed or strongly agreed is presented in the results.
The editors compiled the survey results and then selected – based on the number of survey responses – the top companies for further evaluation.
They then collected National Association of Insurance Commissioners’ complaint data, which ranks a company by the number of customer complaints it receives, and A.M. Best data, which measures financial strength.
They also collected insurance rate data from Quadrant Information Services.
With the help of Prof. David Marlett, Ph.D., Managing Director of the Brantley Risk and Insurance Center at Appalachian State University, the editors created a rating system to determine which insurance companies were best in each sector.
For auto insurers, we took the following and gave each a weight.
- Survey: 40% of the total score (10% customer satisfaction, 10% recommended, 10% renewal rate and 10% claims handling)
- Annual premium: 20% of total score
- AM Best: 25% of total score
- NAIC: 15% of total score
- Each insurer was awarded from 1 to 5 stars. No insurer in our star ranking received less than 1 star and 5 stars was the most any insurer could receive.