Is Farmers or Allstate better?
Farmers is a great choice for car insurance because of the bundling services it offers to customers who want the same insurance company for their home and auto policies.
In addition to its fantastic bundling service options, individuals may find Farmers is a good choice for its selection of discounts, including for safe drivers and good students.
For customers who want an auto insurance provider that offers reputable ease of service, Allstate is a terrific choice. Ease of service means that customers can easily access documents and services at Allstate.
Just as important to individuals shopping for an auto insurance provider, the company earned an A+ financial credit rating for financial stability through AM Best.Keep reading to see how Farmers compares to Allstate regarding the top auto insurance companies in the 2023 survey.
- Ease of service
- Good customer satisfaction
- Great for bundling auto and home insurance policies
- Great discounts
How Allstate and Farmers score on customer satisfaction
Farmers customers reported satisfaction with the auto insurer’s customer services. Nearly 80% of respondents in Insure.com’s survey indicated they experienced satisfaction with Farmers. However, this percentage was lower than for other well-known auto insurers, including Allstate.
By comparison, Insure.com’s survey showed that 84% of Allstate customers were satisfied with the degree of service they experienced with Allstate. This indicates that Allstate has higher customer satisfaction levels than Farmers does.
|Insurance Company||Percent of customers that are satisfied|
Do Allstate and Farmers customers plan to renew?
The data from the survey show that Farmers customers were close to Allstate customers on their plans to renew policies. Allstate customers showed slightly higher intentions on renewals, meaning that this is the preferred auto insurance provider of the two for renewals.
|Insurance Company||Percent of customers who plan to renew with the company|
How Allstate and Farmers score on policy offerings
Both Allstate and Farmers received high scores from customers who ranked the insurance providers on their policy offerings, with Farmers having a slight lead.
|Insurance Company||Percent of customers who plan to renew with the company|
Is Farmers or Allstate cheaper?
In general, Farmers is cheaper for car insurance when compared to Allstate. Keep reading for a deeper dive into the different rates for Allstate and Farmers for various driver profiles, including age of drivers.
Which is cheaper at various ages?
Allstate is more expensive in every age group, except for teen drivers, ages 16-19, for which it offers cheaper rates than Farmers. But overall, the rates are pretty comparable between the two companies.
Which is cheaper with a ticket?
Allstate and Farmers customers can expect their rates to increase after receiving a ticket. However, the increase in premiums is nearly 37% for Farmers customers after receiving a ticket compared to an increase of nearly 18% for Allstate customers.
Allstate vs. Farmers: AM Best credit rating
AM Best rates insurance companies on their financial strength. Farmers has an A rating and Allstate has an A+ rating, both of which are high grades offered through AM Best, but Allstate’s is higher.
Allstate vs. Farmers: J.D. Power auto claims satisfaction score
According to the 2022 J.D. Power auto claims satisfaction study, Farmers received a score of 882, just topped by Allstate at 889. The industry average was 873.
FAQ: Allstate vs. Farmers
Can I buy Allstate car insurance online?
Yes, you can retrieve and save quotes online and get a quote by phone by calling 800-726-6033.
Can I buy Farmers car insurance online?
You can get a free quote online but must contact a representative through the company’s 800 number to purchase a policy.
Who should get Farmers car insurance?
Farmers is great for customers who want to bundle their policies and are looking for discounts. Good students, safe drivers and military members may find the discounts they seek with Farmers insurance. Farmers premiums are lower than Allstate’s nearly across the board, except for teen drivers.
Who should get Allstate car insurance?
Allstate is a good choice for customers who want to renew their policies year after year, since Allstate ranked high in this category on Insure.com’s 2023 Best Car Insurance Companies survey. Individuals who want a high level of customer satisfaction could also like Allstate.
What other types of insurance does Allstate offer?
Allstate also offers:
- Term life
What other types of insurance does Farmers offer?
Farmers also offers:
- Mobile/manufactured homes
- Vacation homes
- Vacant homes
- Earthquake and flood policies
- Pet insurance
- Life insurance
- Umbrella insurance
- Financial products
- Business insurance
Resources & Methodology
J.D. Power. “Insurers Struggle to Manage Expectations in Auto Claims Process as Repair Times Increase, J.D. Power Finds.” Accessed March 2023.
Insure.com, which is CarInsurance.com’s sister site in the fall of 2022 surveyed more than 1,500 insurance consumers (1,080 people with auto insurance). Online market research company Slice MR conducted the survey.
Respondents were asked to name their auto insurer and grade it in the following categories – customer satisfaction, ease of service and policy offerings. The percentage of respondents who said they were satisfied or very satisfied with their insurer is presented in the results.
Respondents ranked their insurer’s top three attributes out of more than a dozen presented – including claims satisfaction, digital experience, discounts, military discounts, best for young drivers and teens, best for college students, best for senior drivers, best for drivers with a ticket, best for high-risk drivers and best for auto/home bundling.
For a number one choice, five points were given; for a second choice, three points; and for a third choice, a single point. The total points for each choice – first, second and third – were then divided by the number of each company’s customers who responded to that survey question to create a percentage. Those percentages are presented in the results as survey scores.
Respondents were then asked if they would recommend their auto insurer to someone else and whether they would renew with their company. The percentage who said yes is presented in the results.
Finally, respondents were given the statement “I trust my insurance company” and asked if they strongly agreed, agreed, disagreed or strongly disagreed with it. The percentage of those who said they agreed or strongly agreed is presented in the results.
The editors compiled the survey results and then selected – based on the number of survey responses – the top companies for further evaluation.
They then collected National Association of Insurance Commissioners’ complaint data, which ranks a company by the number of customer complaints it receives, and A.M. Best data, which measures financial strength.
They also collected insurance rate data from Quadrant Information Services.
With the help of Prof. David Marlett, Ph.D., Managing Director of the Brantley Risk and Insurance Center at Appalachian State University, the editors created a rating system to determine which insurance companies were best in each sector.
For auto insurers, we took the following and gave each a weight.
- Survey: 40% of the total score (10% customer satisfaction, 10% recommended, 10% renewal rate and 10% claims handling)
- Annual premium: 20% of total score
- AM Best: 25% of total score
- NAIC: 15% of total score
- Each insurer was awarded from 1 to 5 stars.
- No insurer in our star ranking received less than 1 star and 5 stars was the most any insurer could receive.