CarInsurance.com Insights
- Strong customer ratings for claims service.
- Stable finances.
- Perks that can help you save money.
Note: Farmers Insurance Group acquired the MetLife auto and home business from MetLife in 2021. Please see the Farmers auto insurance page. MetLife companies have no affiliation with MetLife Auto & Home.
Some people find great comfort in the tried and true things of life. If you are looking for a car insurance company with an excellent customer service reputation and strong finances, MetLife might be the right choice.
MetLife car insurance discounts
Auto insurance discounts can help drive down the cost of insurance. Each auto insurer has its own list of price breaks it offers to customers who qualify. So, it helps to shop and compare auto insurance providers so you can find the insurer that offers the right discounts for your situation.
Discounts at MetLife include:
- Good driver rewards
- Automated payment discounts
- Multi-product and policy savings – MetLife says bundling coverage saves policyholders an average of $906 annually
MetLife offers other discounts to drivers depending on where they work and the associations to which they belong.
MetLife financial stability ratings
MetLife reviews by experts reveal that the company earns excellent financial stability ratings. A.M. Best rates the company A+, meaning it has “superior” financial stability.
Standard & Poor’s MetLife rating is an AA-, meaning “very strong.” Moody’s rates it Aa3, or “high quality.”
MetLife customer reviews and complaints
MetLife consumer complaints scored a 1 on the National Association of Insurance Commissioners Complaint Index in 2020. That is about average. The NAIC Complaint Index is always 1, meaning a company that scores a 2 would have a complaint index twice as high as expected in its market.
MetLife was not included in the J.D. Power 2020 U.S. Auto Insurance Study.
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MetLife car insurance claims
MetLife scored well in the J.D. Power 2020 U.S. Auto Claims Satisfaction Study. MetLife insurance reviews from policyholders helped the company earn a Customer Satisfaction Index rating of 886 (out of 1,000). That was fifth-best among the 24 companies J.D. Power ranked.
The J.D. Power rankings are based on the experience of auto insurance customers who settled a claim in the previous six months and then were surveyed about their experience. Customers were asked to offer their perceptions of insurer performance “throughout the entire claims experience, from first notice of loss through the repair and delivery of their vehicle or settlement of a total loss,” J.D. Power says.
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