Is Allstate or State Farm better?
Allstate is a nationwide company with various policy offerings, and its customers rate it highly for ease of service. But Allstate’s premiums are higher than many competitors, including State Farm. State Farm is renowned for its dedication to providing customers with superior in-person service, and its commitment to this standard has resulted in high customer satisfaction. The company has earned one of the highest ratings regarding trustworthiness and reliability.
Keep reading to see how Allstate compares to State Farm regarding the top auto insurance companies in the 2023 survey.
- Customers are satisfied
- High J.D. Power rating for auto claims satisfaction
State Farm Pros
- Affordable premiums
- Varied policy offerings
How Allstate and State Farm score on customer satisfaction
State Farm is consistently rated as a highly satisfying insurance provider for its customers, with an overall satisfaction rate of 91%. This rate is significantly higher than Allstate’s customer satisfaction score, which is 84%.
|Insurance Company||Percent of customers that are satisfied|
Do Allstate and State Farm customers plan to renew?
Allstate and State Farm, two of the largest insurance companies in the United States, enjoy incredibly high rates of customer loyalty and renewal. In fact, a recent survey found that both companies had scores in the 90th percentile for customer renewal rates, indicating that their customers are highly likely to renew their policies after each expiration date.
|Insurance Company||Percent of customers who plan to renew with the company|
How Allstate and State Farm score on policy offerings
Allstate and State Farm have consistently earned top customer satisfaction ratings for their insurance policies. Allstate and State Farm customers are satisfied with the quality of their policies, which have helped them enjoy reliable coverage.
|Insurance Company||Percent of customers satisfied with the company’s policy offerings|
Is Allstate or State Farm cheaper?
Allstate auto insurance is significantly more expensive than State Farm for young drivers and adults and after receiving a traffic ticket. So, State Farm is the cheaper of the two.
Which is cheaper at various ages?
State Farm is cheaper than Allstate for every age group surveyed – teens, young adults, the average driver age 40 and seniors 65 and older.
Which is cheaper with a ticket?
The average rate increase after a ticket is similar for Allstate and State Farm – nearly 18% and 17%, respectively, but given State Farm’s lower overall rates, you’ll still pay less with State Farm.
Allstate vs. State Farm: AM Best credit rating
Both companies have earned good ratings from AM Best, the authority on insurance company financial strength. Allstate has a rating of A+ and State Farm has a rating of A++, which is the highest rating AM Best gives. This means that both companies are extremely financially stable and reliable for their customers.
Allstate vs. State Farm: J.D. Power auto claims satisfaction score
For claims satisfaction, Allstate stands above the competition with a J.D. Power score of 889, which is far above the average of 873. State Farm comes in a few points behind Allstate but still above the national average at 882.
FAQ: Allstate vs. State Farm
Can I buy Allstate car insurance online?
Yes. Get a quote for Allstate car insurance online.
Can I buy State Farm car insurance online?
Yes. Get a quote online to purchase a policy.
Who should get Allstate car insurance?
Allstate offers high-quality, speedy assistance when you need help the most. Allstate also offers a generous range of benefits and coverage options, so you can tailor your policy to meet your needs. With Allstate’s experienced claims adjusters and helpful customer service representatives, you can have peace of mind knowing that your claims are handled quickly and correctly.
Who should get State Farm car insurance?
From providing competitive rates to offering a wide range of coverage options, State Farm has earned its reputation as one of the most reliable and customer-friendly insurance companies. With their commitment to delivering excellent service and satisfaction, it’s no wonder State Farm remains a go-to choice for many customers.
What other types of insurance does Allstate offer?
Allstate’s additional policies include:
- Term life
What other types of insurance does State Farm offer?
State Farm’s additional policies include:
- Umbrella liability
- Personal property & articles
- Manufactured home
- Farm and ranch
- Small business
- Long-term care
Resources & Methodology
J.D. Power. “Insurers Struggle to Manage Expectations in Auto Claims Process as Repair Times Increase, J.D. Power Finds.” Accessed March 2023.
Insure.com, which is CarInsurance.com’s sister site in the fall of 2022 surveyed more than 1,500 insurance consumers (1,080 people with auto insurance). Online market research company Slice MR conducted the survey.
Respondents were asked to name their auto insurer and grade it in the following categories – customer satisfaction, ease of service and policy offerings. The percentage of respondents who said they were satisfied or very satisfied with their insurer is presented in the results.
Respondents ranked their insurer’s top three attributes out of more than a dozen presented – including claims satisfaction, digital experience, discounts, military discounts, best for young drivers and teens, best for college students, best for senior drivers, best for drivers with a ticket, best for high-risk drivers and best for auto/home bundling.
For a number one choice, five points were given; for a second choice, three points; and for a third choice, a single point. The total points for each choice – first, second and third – were then divided by the number of each company’s customers who responded to that survey question to create a percentage. Those percentages are presented in the results as survey scores.
Respondents were then asked if they would recommend their auto insurer to someone else and whether they would renew with their company. The percentage who said yes is presented in the results.
Finally, respondents were given the statement “I trust my insurance company” and asked if they strongly agreed, agreed, disagreed or strongly disagreed with it. The percentage of those who said they agreed or strongly agreed is presented in the results.
The editors compiled the survey results and then selected – based on the number of survey responses – the top companies for further evaluation.
They then collected National Association of Insurance Commissioners’ complaint data, which ranks a company by the number of customer complaints it receives, and A.M. Best data, which measures financial strength.
They also collected insurance rate data from Quadrant Information Services.
With the help of Prof. David Marlett, Ph.D., Managing Director of the Brantley Risk and Insurance Center at Appalachian State University, the editors created a rating system to determine which insurance companies were best in each sector.
For auto insurers, we took the following and gave each a weight.
- Survey: 40% of the total score (10% customer satisfaction, 10% recommended, 10% renewal rate and 10% claims handling)
- Annual premium: 20% of total score
- AM Best: 25% of total score
- NAIC: 15% of total score
- Each insurer was awarded from 1 to 5 stars. No insurer in our star ranking received less than 1 star and 5 stars was the most any insurer could receive.